FAQ

What do I do if I’m having trouble buying my products?

Just give our team a call on 1300 638 633 and they can place your order for you. Alternatively, you can email us at sales@nevmed.com.au and we’ll process your order this way.

How long will it take for my order to arrive?

We keep a large range of stock and aim to fulfill orders as quickly as possible. Our team will keep you updated on the progress of your order via email and text. 

What if I’m not happy with my product?

Just give our team a call on 1300 638 633 and we’ll work through this concern with you. Our Refunds and Returns policy outlines this process. Ultimately, we want to ensure you receive the right product for your situation. 

Do you price match?

We’re more than happy to find you the best price so if you find our product cheaper elsewhere, let us know and we’ll make sure you’re a very happy customer. 

What if I have questions about my purchase/product?

Our team are highly skilled and trained in all areas of our business. They receive regular training from industry and product experts so give us a call and we’ll help you – 1300 638 633. 

Are you able to get me a product that you don’t have on your website?

We will do our very best to source the product you require. We’ll keep you updated on this progress and still provide you with the best price. 

How do I know that you’re going to support the EBRP?

Every $ you spend results in more support for the EBRP. You’re more than welcome to ask our friendly staff how we contribute.